This Cancellation & Refund Policy explains how cancellations, rescheduling and refunds work at Glamora Nail Art Studio ("Glamora", "we", "us" or "our"). We've kept it simple and fair, so we can hold your slot while respecting everyone's time.
1. Rescheduling Your Appointment
- You may reschedule your appointment free of charge by informing us at least 24 hours in advance on WhatsApp or by phone.
- Rescheduling within 24 hours is subject to availability and may be treated as a short-notice cancellation.
- Each booking can usually be rescheduled once; repeated changes may require a fresh advance.
2. Cancelling Your Appointment
- 24 hours or more before your appointment: any advance paid is fully refundable or can be carried forward to a future booking.
- Less than 24 hours before, or in case of a no-show: the advance paid may be forfeited to cover the reserved artist time and materials.
- To cancel, simply message us on WhatsApp at +91 98183 89683 with your name and appointment details.
3. Advance Payments
- Advance amounts (where applicable) are communicated at the time of booking and adjusted against your final bill.
- Refunds of eligible advances are processed to the original payment method within 7–10 working days.
4. Refunds on Completed Services
- Because nail services are personal and performed in real time, completed services are generally non-refundable.
- If you are not satisfied, please tell us before you leave the studio, or within 48 hours of your appointment. Where the issue is due to our workmanship, we will happily offer a complimentary touch-up or fix.
- Normal wear, damage caused after the service, or results affected by aftercare are not eligible for a refund or free fix.
5. Custom Press-On Orders
- Custom press-on sets are made-to-order to your measurements and chosen design, and are therefore non-refundable and non-returnable once production has begun.
- If an order is cancelled before we begin making it, any advance (minus a small design/handling charge, if applicable) may be refunded.
- If your set arrives damaged or significantly different from what was agreed, contact us within 48 hours of delivery with photos, and we will arrange a repair or remake.
6. Nail Art Course Fees & Enrolment
- Course seats are limited and reserved on payment of the fee or advance.
- Cancellation 7 or more days before the course start date: refund of the fee, less a non-refundable enrolment/registration charge.
- Cancellation within 7 days of the start date, or after the course has begun: fees are non-refundable, as seats, materials and schedules are committed.
- If Glamora cancels or reschedules a course, you will be offered the next available batch or a full refund of the course fee.
7. How to Request a Refund
To request an eligible refund, contact us with your name, booking/order details and reason:
Approved refunds are processed to the original payment method within 7–10 working days.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
9. Contact Us
For any questions about cancellations or refunds, reach us at:
Email: glamoranailartstudio@gmail.com
Phone / WhatsApp: +91 98183 89683
Address: A5/45, Sector 16, Rohini, Delhi 110089